Data & AI for Retail and Consumer Goods

We are a strong partner with excellent expertise in the areas of Business Process Management (BPM), Robotic Process Automation (RPA) and Artificial Intelligence (AI). Our experts are able to create synergies for our customers by combining the individual technologies.

While we optimize existing processes with BPM by recording and documenting your processes, we simultaneously identify potential for the use of artificial intelligence and automation solutions with the help of RPA, which we then implement with you.

As your digitization partner, we combine consulting with technical expertise and support you in the implementation and commissioning as well as ongoing support of the solution components - regardless of the system in which you operate.

We also round off our range of services with application management and ensure that your automated process chains run smoothly.

Individual marketing messages and a targeted customer approach, based on detailed and enriched CRM data, ensure maximum relevance and impact. Precise information from the CRM system makes your messages personal and effective, tailored precisely to the needs of your customers.

Experience how easy and effective data analysis can be with our innovative "Chat with Your Data" service. Our AI-powered tool allows you to communicate with your data in natural language without getting lost in complicated dashboards or reports.

Examples of use:

• Generating data queries: Simply ask questions such as "How was our sales performance last month?" and get precise answers immediately.
• Customized metrics: Create and track customized metrics tailored to your specific business needs.
• Data analysis and visualization: Let AI perform complex data analysis and present results in easy-to-understand graphs and reports.
• Analyze business metrics: Understand key business metrics at a glance and make informed decisions based on current and historical data.

Our "Chat with Your Data" service turns your data into valuable insights and helps you make quick and informed decisions.

Optimize document handling with individual "Chat with Your Documents" services. Our AI technology enables you to communicate interactively and efficiently with your documents by asking questions in natural language and receiving precise information.

Examples of use:

• Contract management: Get quick answers to questions about specific contract clauses, deadlines or obligations without having to manually search through each contract.
• Make learning content more accessible: Students and employees can search for specific information in learning materials and receive clear, understandable explanations to their questions.
• Chat with customer request documents: Understand and process customer requests efficiently by extracting specific information from voluminous documents and asking clarifying questions in real time.

With "Chat with Your Documents", you can transform extensive and often confusing documents into an interactive source of knowledge that helps you to find relevant information quickly and in a targeted manner.

Harness the power of AI-driven chatbots to revolutionize your interactions with customers and employees. Our chatbot solutions provide a seamless and efficient way to convey information and handle inquiries - around the clock.

Examples of use:

• FAQ chatbots: Answer frequently asked questions automatically and accurately to quickly provide your customers with the information they need.
• Sales Enabler: Support your sales team by providing relevant information to potential customers and guiding them through the sales process.
• Support chatbot: Provide immediate assistance with technical or general questions and resolve common issues efficiently.
• Automated customer information: Ensure your customers have quick access to account information, order status or other relevant details without human intervention.
• Support with searches and evaluations: Help your employees quickly find relevant information and perform data analysis by providing them with targeted support.

Our chatbot solutions improve the efficiency of your customer service and internal processes by providing fast, accurate answers and support.