Streamlining Complex, Time-Critical Logistics Processes - This Is How It Works with AI-Based Chatbots

The logistics sector is still home to countless digitalization gaps. They slow down processes, and cost time and money. At the same time, everything has to be done faster and faster.

As it stands, chatbots supported by artificial intelligence are best known from marketing, sales, and service – but they can also be used to optimize processes in logistics.

There are plenty of possible applications for chatbots in logistics – the spectrum ranges from

• simple information and FAQ bots
• to bots for schedule management and inventory
• to form bots for the hazardous substance form or the pallet note.

This innovation briefing provides background information on chatbots and presents a series of use cases in detail.