Efficient bonus program: digital solution for health insurance companies

Innovative Bonus Programs from Institutions in the Healthcare Industry Increase Efficiency and Customer Satisfaction

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For over twenty years, Arvato Systems has been supporting companies in the healthcare sector with their transformation projects. For example, in the development and modernization of bonus programs. The aim is not only to make these health insurance programs more innovative, but also to adapt them to the needs of end users. They must also be able to be seamlessly integrated into users' everyday digital lives - and this with participant groups that often number several thousand users. The focus is always on increasing efficiency and customer satisfaction.

The Advantages

FullServices for the bonus business

Comprehensive range of individual services in the front end for health insurance policyholders via website and app

Professional management of the Backends with complete business logic

Reliable delivery of various premiums via experienced logistics service providers

Investing in digitization to reduce manual processes

More efficient processing and focus on customer needs

Project Overview

Initial situation

Participation in a bonus program is usually associated with considerable effort for health insurance companies and end users. For example, processing registrations and inquiries by post and telephone is very time-consuming. This is because the personnel costs for telephone interactions with the service center and manual processes are high. As a result, many processes are inefficient and expensive for the institutions - and for end users this often means "long waiting times".

Vision

The vision was a digital system that would allow more efficient and user-friendly use of the rewards program. End users should be able to manage and redeem their bonus points quickly and easily via an intuitive online platform.

Solution

The use of state-of-the-art technologies has enabled existing processes to be optimized and more efficient workflows to be developed. As a result, the processing of many inquiries is now automated, which in turn reduces staffing requirements and waiting times. The digital processes are not only time-saving, but also cost-efficient and contribute to greater customer satisfaction and increased efficiency of the bonus program.

Our Services

Deployment of a user-friendly SaaS solution in the browser
Technologies that meet current and future requirements
Measures for maximum data security:
- Separation of development and production environments
- Two-factor authentication
- Double-Opt-in-process
- Comprehensive Data Lifecycle Management
Powerful Backend based on State-of-the Art frameworks with REST APIs
Advanced Typescript Web application in the frontend
Seamless communication with systems of health insurance companies and other service providers
Smooth integration and data exchange

About the Customer

By investing in digitization, the healthcare institution was able to significantly reduce its manual processes and make its workflows more efficient. With Arvato Systems, they have a proven Full service provider who always focuses on the individual needs of the customer and successfully supports the entire process of the bonus program. Arvato Systems offers a wide range of individual services - from the front end for policyholders, the website and the app to the front end for the service center. The company also takes care of the professional administration of the Backends, which covers the entire business logic. In addition, Arvato Systems ensures the reliable delivery of various rewards such as cash rewards, vouchers and non-cash rewards via experienced logistics service providers.

Your Contact for Questions about our Solutions

Ekkehard Mittelstaedt

Expert for digitization in the healthcare sector

Digital Transformation in the Healthcare Industry

Innovative Bonus programs for more efficiency and customer satisfaction