Omnichannel for Real-Time Commerce
Understanding Customers. Making Touchpoints Visible.
Retail and the consumer goods industry are facing major challenges in an increasingly demanding and digital market environment. Customers today expect a seamless shopping experience across different channels. With innovative technologies such as E-Commerce platforms, Big Data analytics and Artificial Intelligence, you can optimize your processes, increase your efficiency and better understand and serve your customers.
We offer customized consulting and solutions to give you a competitive edge and help you operate successfully in a challenging market environment. Our collaboration is focused on meeting individual requirements in the best possible way.
Benefits for You as a Retailer or Consumer Goods Manufacturer
Personalization
The aroma® platform enables you to personalize your customer approach across all channels and create a seamless shopping experience.
Efficiency
By integrating data from multiple channels, you promote more efficient data management and analysis.
Revenue Growth
Delighted customers and lower costs from a Single Source of Truth can drive your revenue growth.
Scalability
Benefit from a scalable platform that can always be adapted to the growth and developments of the company.
Data Security
Comprehensive reporting and alerting capabilities help you monitor your business processes and keep your data secure.
Flexibility
Adapt quickly and easily to the individual requirements and needs of your clientele, thanks to numerous interfaces from the aroma® API suite.
References
Our Services for Your Success
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Support from Omnichannel Starter to Omnichannel High-Flyer
For a customized consultation, we evaluate your current situation together and develop recommendations for action based on your omnichannel goals. By implementing high-performance omnichannel solutions, we ensure that you can meet the individual needs and requirements of your customers. In addition, we offer training and support for our aroma® platform - so that you can use it optimally and benefit from it.
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Centralized Data Management in a Single Source of Truth
With our platform you implement a central system between your customer touchpoints, e.g. the online store or the stationary stores, your warehouses as well as your previous IT structures, e.g. the ERP and financial systems. All data flows and order processes can thus be controlled and constantly optimized in a central business logic.
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Integration of State-Of-The-Art Technologies
This Single Source of Truth allows you to easily integrate modern IT technologies, such as headless commerce, into your omnichannel strategy. With our many years of omnichannel experience, we know how seamless ("unified") shopping processes can be supported by state-of-the-art back-end and front-end structures, making them even more flexible. This allows you to offer personalized recommendations and offers in real time after analyzing and evaluating your customer behavior.
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Omni-Channel Order Management with aroma®
Your Contact for Retail & Consumer Goods Industry